Frequently Asked Questions

Most questions are answered on our Agreement Page but here are a few more FAQ's.

How do I arrange Quarantine of my pets?

The application form you complete is ours, you will find this on our agreement page. This needs to be faxed back to us on the number shown or emailed, both shown on the application form.

We use this information to apply to DEFRA for the required travel licences and documents you will need. Please make sure that your address information is clearly written and correct, this is where DEFRA will be sending the original documents.

We will arrange for the original Boarding Licences and Red Rabies Label to be sent 1st Class airmail to yourself as you will need these original documents when you confirm your pets flight.

A deposit of £500 is payable on application, this confirms your booking, covers collection charges, airport handling etc and vet fees.

For your pet to travel to the UK it will have to see a Vet, who will provide a Health Certificate which states that your pet is fit to travel and free from any obvious signs of infectious diseases, we would ask that your pet has had Tick and Tape Worm treatment before returning to the UK.

Your pet will need a travel crate of the correct size, also please remember your pet must travel as Manifest Cargo. These are readily available and your chosen airline should be able to give you a list of providers.

How much can I expect to pay for Quarantine?

Each animal is individually quoted for but to give you a rough guide, charges are per month per pet (unless shown otherwise)...

Dogs

£230 Toy/Miniature Size
£245 Medium Size
£255 Large sized

Discounts for two dogs sharing and three dogs sharing - contact for prices

During winter there is an additional charge of £35 per month for heating if you require this for your pet.

Cats

£180 per cat
£255 for two cats sharing
£300 for three cats sharing

All cats have individual, heated pads included in the fee.

During the winter there is an additional charge of £30 per month for extra heating.

Rabbits

Please contact for prices.

Vets Vaccination & Arrival Check up (this is per pet - non PETS Passport Animal)

Including Rabies vaccination £70
Including Rabies & usual annual vaccinations £90
Vets fees for early release under the PETS scheme £65
There is a vet visit surcharge of £35 per month per pet (discounts available for multiple pets sharing)
Any medication given is extra and a small surcharge maybe levied if nursing or supervision is required.

Collection charges and HM Customs/Handling Fees

Please contact for these charges as they vary widely depending on airline and airport chosen. Collection charges are per airport/port of arrival. Other approved collection points including Europe are available by special quote.

Administration

This is a one off charge that covers the entire period of quarantine, this will be included in your quotation.

VAT AT THE CURRENT UK RATE IS TO BE ADDED TO ALL THE ABOVE CHARGES

What about visiting?

We do encourage you to visit your pets whenever possible whilst they are in quarantine. We have standard visiting times, Wednesday to Saturday 1400 - 1600, but are able to be flexible to suit individual clients' needs by arrangement. We encourage safe and interesting toys that will help to stimulate your pets whilst staying with us. Owners are able to groom whilst visiting or we have a professional Groomer available for a nominal charge. Treats are allowed but have to be monitored so the vet and staff members are aware of any changes to your pets diet. <<Visting Rules here >>

How long are the Import Licences & DEFRA Boarding Documents valid for?

These are valid for SIX months.

How do I know what size crate to get my pet?

For examples of crates please see <<here>>. For how to measure your pet correctly please see <<here>>.

When exporting can I get access to my pet during the flight?

We're afraid not. Neither Passengers nor crew are allowed access to the cargo hold during the flight, and you will not have access to your pet at any refueling point.

Should my pet be sedated during the flight?

No. For the complete safety of you pet, the airlines will refuse any animal that appears to have been sedated. Aircraft holds are pressurised and this lowers blood pressure. Because sedatives generally work by lowering blood pressure, the combined effect can harm animals.

Should I feed and water my pet before travelling?

For their own comfort, we advise that you only feed your pet lightly the day prior to travel and do not feed at all on the day of the flight. Animals are not fed during the flight, but they do have access to water. The airline will provide water immediately before pets are loaded onto the aircraft. All travel containers are fitted with water containers, which are refilled during transits. International airports are well equipped to handle all types of animals and may transfer them to specialised animal holding units on long stopovers.